Delivering greater business value through your SAP systems in the uncertainty and complexity of today’s global marketplace, combined with a shrinking IT budget, make compelling reasons to switch to outsourcing. Companies that view IT as a strategic support function rather than a technology platform will realise the potential for outsourcing to boost productivity and gain competitive advantage.
Outsourcing, particularly remote outsourcing, provides your company with access to quality services at a much lower cost. By saving on infrastructure and manpower, managed services can save you up to 60% of your total costs. Handing over non-core services allows you to focus on your core business which in turn improves performance and service levels.
Additional benefits of outsourcing include:
Standardised business processes
Improved, singular focus for your user community
Faster issue resolution
Higher internal customer satisfaction
Outsourcing provides an excellent alternative to managing your own in-house resources. By utilising a capable delivery partner like EOH SAP Services you can leverage our cross-industry experience to achieve greater efficiency in your outsourced applications. With the obvious value created by a more proactive approach to your SAP environment, outsourcing also helps you to achieve business benefits faster and with greater assurance of success.
More about us
Allowing EOH SAP Services to manage your technical services or applications lessens your risk and provides your company with a single point of accountability for analysing, transforming and continually improving your IT processes and capabilities. By placing the planning, building and running of your SAP systems in our hands, you no longer have to take responsibility for maintaining up-to-date software, changing ageing infrastructure or facilitating product training. Our expert team proficiently takes care of it all on your behalf.
We have the breadth and depth of technology and expertise to support your IT organisation with a fast, easy and predictable way to measurably achieve the benefits your company requires. Because each business is different, our solutions are flexibly structured to suit your unique support requirements. Whether you require support for an entire SAP environment, short-term coverage or only during critical periods – we can structure a support solution that is the best fit for you.
Our consultants are experts across the full range of SAP applications, releases and platforms. We also offer the added benefits of strategic planning and continuous improvement for your particular suite of applications and are well prepared to meet the needs of your enterprise as it grows and evolves.
EOH SAP Services believes that in developing lifelong relationships with its clients, we are able to drive long-term value and change that go beyond tabulating the cost of services. We take outsourcing beyond simple labour arbitrage to a relationship that encompasses value-based decisions, identifies unnecessary work, and puts the focus back on high-value projects.
We make a concerted effort to understand your needs and culture and develop relationships based on mutual trust. This approach allows for clear decision-making, seamless transformation, rapid transition and increased business impact, with measurable financial results.
EOH SAP Services make it possible to obtain direct access to affordable, high-quality SAP support. We offer a wide range of specialised on-site and remote business outsourcing solutions and guaranteed availability of resources.
Our scalable managed services offerings are provided on either a full-time or on-demand basis and include:
Application managed services
Designing, developing and maintaining efficient and reliable SAP applications from finance and accounting though to supply chain, human resources and customer service.
Strategy and support services
System management and performance monitoring
Application and middleware support
Application, operating system and database maintenance
Process, upgrade and integration testing
Technical managed services
Managing IT assets, services and infrastructure to be more cost-effective and responsive.
Technical administration and troubleshooting
Technical problem handling
Remote technology support
Infrastructure design and management services
Help desk support
Through the EOH group structure we are also able to provide a host of related services including networking, hosting, development and management consulting services.
How we work
Our support arrangements make use of clearly defined metrics, which we establish through a collaborative process between our clients and ourselves. These and other issues are documented in service level agreements (SLAs) which govern the smooth and reliable operation of your managed services.
SLAs ensure that issues are logged, escalated and resolved in a timely manner. Based on the SAP OSS classification system, calls are prioritised according to severity. Any escalations are dealt with through the appropriate support model which comprises first, second and third line stages and support structures. Performance statistics and reports are built into SLAs, which create a line of sight between service levels and costs for our clients. With our flexible pricing models you pay for what you use, helping to ensure that you know what to expect each month. Predictable pricing of this nature facilitates a managed services partnership based on confidence and stability.
Proper IT governance is critical to the success of any managed services agreement. Based on ITIL principles and practices, EOH SAP Services uses stringent internal controls and safeguards to protect our clients’ data. We regularly assess and update our infrastructure and methodology for managed services. Any downtime, outage or issue is immediately addressed to reduce any impact to your company and ensure rapid business continuity.