Methodologies

We use a 5 phase model to ensure our “Right First Time” philosophy.

This phased approach of Assets, implement, Automate, Visualise and Optimise delivers fast and tangible value, ensuring taht existing investments and capabilities are enhanced and optimised, manual monitoring and alerting processes are automated, and that application performance and availability objectives and service levels are continously improved.

Phase 1 : Assess & Recommend

Assess current investments / in house monitoring capability against an enterprise industry model.

Identify key “areas / tiers” at risk 

Recommend a possible solution to address each risk individually, in order to move towards an enterprise solution

Phase 2: Implement

This is the “Out of the Box” (OOTB) implementation where all core monitoring functionality is implemented

Phase 3: Automate

Automate as much as possible (Event generation and escalation, notifications – SMS / Email. Command script actions).

Phase 4: Visualise

Visualise by means of dashboards views that are relevant and applicable to all users within the organisation (Executive, Management, Support).

Phase 5: Optimise / Customise

Once the solution starts identifying bottlenecks and areas contributing to performance degradation, specialists will resolve these issues on an ongoing basis.

Here we also look at developing and implementing custom monitoring capabilities that are not part of the OOTM solution, as to enrich the capability to provide a true end to end monitoring solution.