Application Monitoring

EOH Application Monitoring offers you the possibility to manage information technology from a transaction perspective. It provides a unique combination of software tools, processes and methods to track the flow of activity across the IT infrastructure enabling detection of issues and where applicable the automation of alerts and even resolutions.

Creating Information

Tracking system and application data is done at all levels, from network infrastructure to an End User view. This is achieved with drill down analysis into the transactions of the entire system.

Infrastructure Monitoring

Being aware of the current state of your hardware infrastructure is the first step to successful application monitoring. EOH GMS brings its knowledge to your specific needs by offering a variety of services, which utilise industry leading software from proprietary and open source solutions providers.

End User Monitoring

Infrastructure monitoring rarely reflects the reality of the user experience. EOH is able to provide this information by:

• Real user monitoring – defining the actual experience of the end user to quantify the application performance
• Synthetic user monitoring - to create activities 24/7 to proactively identify how a certain process/application is performing

Backend Monitoring

Once an issue has occurred, it is crucial to quickly track down the root cause. EOH gives you a detailed insight into your business transactions. Effective diagnoses of performance problems, for instance, involve “looking under the covers” of the critical elements that hold a modern, highly modular application stack together, and enables root cause analysis. Such elements include: Database management systems, application server middleware, message-oriented middleware, off-the-shelf application stack frameworks and some aspects of the network infrastructure.

Filtering, correlating and analysing

Too much information can in itself create further issues and negatively impact the investment in enterprise monitoring. That is why EOH helps you to prioritise your actions according to the real business impact and reduces the noise created by information overload. We give you visibility into the flow of transactions across infrastructure tiers, including a dynamic mapping of the application topology. The compound information provided are:

Component Monitoring

Consuming relevant information and all in a single area is always a challenge. However, EOH has the knowledge to:

• Rapidly filter, correlate and analyze information across various components within the IT stack
• Display the processed information into a limited number of holistic views, which can customised to the need of every users.

Service Level Management

EOH enables you to measure the agreed SLA’s with what is actually happening in the field by using real time data and not calls logged by a user. It provides detailed, accurate service level data in real time.